Frequently Asked Questions

Basic cleans take around 2 hours, although 3 bedroom homes (and larger) may take a bit longer. Deep Cleans can take anywhere from 2 to 6 hours depending on the size of your home.

We ask for the number of bedrooms in your home to get a sense for its size and usage. If you only want us to clean specific areas, we still recommend that you book for the total number of actual bedrooms in your home. We spend a majority of our time in the kitchen, bathrooms, and common areas.

For residential cleaning we have flat-rate pricing based on the number of rooms in the home and any extras that you may require. Please use our booking form to see our prices. We do not provide discounts for partial cleans. Bathrooms are always rounded up (2.5 bathrooms count as 3 bathrooms). For commercial cleaning please contact us and we'd be happy to perform a walkthrough or provide a quote.

Tipping is always appreciated but completely optional! The easiest way to tip is via cash. You can also add a tip when you make your appointment, and also add it afterwards by logging in to your account.

Just let us know your preference. If you would like to issue us a key for future cleanings, please contact us directly at hello@getcleanfully.com so we can give you the correct instructions, look out for them, and best serve you! Keys can be: Handed to your cleaners Hidden at the property (please make sure to let us know where to locate keys) Mailed in (please contact us for the correct mailing address) We store your keys safely and anonymously in our secure lockbox. We are also happy to obtain keys from the front desk of your building when given permission. Alternatively, you can also provide us with lockbox information or provide us your keypad entry code.

We do our best to send the same team members to your home, it's better for everyone. If certain cleaners are unavailable we make sure that your appointment is honored with other members of our wonderful staff.

We bring all of our own supplies. If you have a special surface in your home like specially treated hardwood floors or marble, please let us know in advance what specific care needs to be taken for that particular surface. If you provide a special product for our team to use, be sure it is properly diluted in advance.

We do not shampoo, steam clean, or spot clean fabrics like curtains, sofas, or upholstery at this time.

To protect our cleaners, we CAN NOT and WILL NOT clean blood, vomit, animal waste, mice feces, roach feces, human waste, or litter boxes. We will also not clean any home that has any type of insect or animal infestations, such as but is not limited to: fleas, roaches, spiders, or bed bugs. We also require that all homes have proper air conditioning, heat, electric, and running water or we reserve the right to not clean until conditions are met.

We currently serve Austin, Lakeway, Lago Vista, Cedar Park, Leander, Liberty Hill, Georgetown, Hutto, Round Rock, Pflugerville, Manor, Buda

We only hire experienced professionals who go through a rigorous process before on-boarding at Cleanfully including multiple interviews, a background check, and a test day with our training manager. Once an offer is extended, the new cleaner is overseen by a training manager for their first two weeks until they are performing at Cleanfully's level of quality and efficiency.

When payment information is entered, it is automatically encrypted by our partner Stripe. The card is charged upon completion of each appointment and a receipt is emailed to the address on file.

To ensure the efficient scheduling of our team, the following cancellation policy applies: A cancellation fee of $50 will be assessed for any appointment cancelled within 24 hours of the scheduled start time. This includes, but is not limited to, the following circumstances: The customer cancels on the day of service. Our cleaning team is unable to access the property. The customer is not present on the premises, and access to the property has not been arranged. The property is not in the condition as previously described. The property is in an unsafe condition for work. This policy ensures that our team's time and schedules are respected and enables us to provide the highest level of service to all clients.

The team is instructed not to lift anything weighing over 25 pounds or make use of stepladders or stools. For Deep Cleans we are happy to clean windows within reach of our extenders. If you would like us to clean behind furniture, please move it in advance of our arrival. If there are any safety hazards in your home like loose flooring or electrical, please let us know in advance at hello@getcleanfully.com so we can be sure the team is aware. We only clean interior spaces. Our insurance does not cover outdoor/patio cleaning or exterior window washing.